Check out our very own Ryan Schreiber on the "Really Know Your Customer" Podcast talking about how it is essential to put the customer at the center of the journey, and why it's important to continuously improve https://www.thecongruitygroup.com/episode-10-for-my-customers-to-improve-i-have-to-improve-with-ryan-schreiber/...

Our friends Parade AI asked us on our thoughts on how brokers can most effectively set themselves up for success during the COVID-19 slowdown.   Summary Customers: Focus on the middle of your funnel, you'll be able to close new biz. Look to fill the top of...

Authored by Maggie Norman, CarrierDirect's Director of People.    For those of you wondering where to turn for support in leading your teams through the COVID-19 pandemic, you’re not alone. It’s probably not in a fine print of your employee handbook, and it definitely wasn’t a part...